Are You Ignoring These Customer Service Facts?

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“U.S. consumers are willing to spend 17% more to do business with companies that deliver excellent service”

American Express 2017 Customer Service Barometer

“Feeling unappreciated is the #1 reason customers switch away from products and services.”

Newvoicemedia.com


After having a positive experience with a company, 77% of customers would recommend it to a friend.

Temkin Group

Americans are more likely to post about good experiences (53%) than bad experiences (35%) on social media.  

7 out of 10 U.S. consumers say they’ve spent more money to do business with a company that delivers great service.

American Express 2017 Customer Service Barometer

DID YOU KNOW
It is anywhere from 5 to 25 times more expensive to acquire a new customer than it is to keep a current one.

“Customer service shouldn’t just be a department, it should be the entire company.”

– Tony Hsieh, Founder and CEO of Zappos

Read more at the Link below & then call us to help you improve your customer service! 800-959-5029
Customer Service Facts You SHOULDN’T ignore

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