“U.S. consumers are willing to spend 17% more to do business with companies that deliver excellent service”
– American Express 2017 Customer Service Barometer
“Feeling unappreciated is the #1 reason customers switch away from products and services.”
– Newvoicemedia.com
– Temkin Group
After having a positive experience with a company, 77% of customers would recommend it to a friend.
Americans are more likely to post about good experiences (53%) than bad experiences (35%) on social media.
7 out of 10 U.S. consumers say they’ve spent more money to do business with a company that delivers great service.
– American Express 2017 Customer Service Barometer
DID YOU KNOW
It is anywhere from 5 to 25 times more expensive to acquire a new customer than it is to keep a current one.
“Customer service shouldn’t just be a department, it should be the entire company.”
– Tony Hsieh, Founder and CEO of Zappos
Read more at the Link below & then call us to help you improve your customer service! 800-959-5029
Customer Service Facts You SHOULDN’T ignore
