“U.S. consumers are willing to spend 17% more to do business with companies that deliver excellent service”– American Express 2017 Customer Service Barometer
“Feeling unappreciated is the #1 reason customers switch away from products and services.”– Newvoicemedia.com
– Temkin Group
After having a positive experience with a company, 77% of customers would recommend it to a friend.
Americans are more likely to post about good experiences (53%) than bad experiences (35%) on social media.
DID YOU KNOW
It is anywhere from 5 to 25 times more expensive to acquire a new customer than it is to keep a current one.
“Customer service shouldn’t just be a department, it should be the entire company.”– Tony Hsieh, Founder and CEO of Zappos